Terms of Service

By accessing or using NexuSphere AI ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company, you represent that you have authority to bind that company. If you don't agree, do not use the Service.

NexuSphere AI provides an AI-native ERP platform for retail and DTC brands, including order management, procurement, inventory, finance, machine learning models, and AI automation features. The Service is provided as a SaaS (Software as a Service) accessible via web browser.

All plans include a 30-day free trial. No credit card is required to start a trial. At the end of the trial period, continued use requires a paid subscription. We will send a reminder before your trial ends. You can cancel at any time during the trial with no charge.

• Subscriptions are billed monthly or annually in advance
• Subscriptions auto-renew unless cancelled before the renewal date
• You can cancel at any time — cancellation takes effect at end of the current billing period
• Prices may change with 30 days written notice to active subscribers
• Refunds are provided at our discretion for billing errors

Payment is processed by Stripe. By providing payment information you agree to Stripe's terms of service.

You own your data. NexuSphere AI does not claim ownership of any data you input into the platform. We process your data solely to provide the Service as described in our Privacy Policy. You can export or delete your data at any time.

You agree not to: (a) use the Service for illegal purposes; (b) attempt to gain unauthorized access to any part of the Service; (c) reverse engineer or copy the Service; (d) use the Service to compete with NexuSphere AI; (e) upload malicious code or content.

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance. Enterprise plans include an SLA with uptime guarantees. During the beta period, the Service is provided "as-is".

NexuSphere AI and its licensors own all rights to the platform, including software, AI models, and documentation. These Terms do not grant you any intellectual property rights in the Service beyond the right to use it as described.

To the maximum extent permitted by law, NexuSphere AI shall not be liable for indirect, incidental, special, or consequential damages. Our total liability for any claim shall not exceed the amount you paid in the 12 months preceding the claim.

Either party may terminate at any time. We may suspend or terminate your account for violation of these Terms, with or without notice. Upon termination, your right to access the Service ceases and your data will be retained for 90 days then deleted.

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of San Mateo County, California.

NexuSphere AI Inc. · Foster City, CA
support@nexusphere.ai · sales@nexusphere.ai